1. The Site

You may [buy, enroll for, access and complete a Course on the Site.]

The Site is owned and operated by Olive by Upskill Online Limited trading as Olive Media (together referred to as “Olive” "we", "our" or "us").

The Site use cookies. A cookie is a small file of letters and numbers that we put on your computer, if you agree. These cookies allow us to distinguish you from other users of the Site. This helps us to provide you with the best experience and also allows us to continuously improve the Site. You can find more information about cookies at: www.allaboutcookies.org and www.youronlinechoices.eu

1.1 We use cookies on the Site to:

Collect standard internet log information, authentication information, session information, user preferences and details of our visitor’s behaviour patterns. This is so we can obtain statistics on the number of visits and determine popular pages on the Site. This helps us improve our web content and better understand what our users want. We do not use this information for anything other than our own analysis as well as for Analyse, web statistics, performance and personalisation.

By continuing to use the Site and not disabling cookies, you consent to cookies being placed on your device in accordance with this Cookie Policy.


Website users who do not want their data collected with Google Analytics can install the Google Analytics opt-out browser add-on. This is compatible with all major browsers and can be downloaded and installed via the Google Analytics opt-out page.


Cookies do lots of different jobs, like letting you navigate between pages efficiently, remembering your preferences, and generally improve the user experience. They can also help to ensure that adverts you see online are more relevant to you and your interests. The cookies used on the Site have been categorised based on the categories found in the ICC UK Cookie guide. A list of all the cookies used on the Site by category is set out below.

1.2 We use the following kinds of cookies on the Site:

A. Strictly necessary cookies. These cookies are essential in order to enable you to move around the Site and use their features, such as accessing secure areas of the website. Our Strictly necessary cookies are:




Account specific sso authentication token


Sso session id


Account specific cookie key


User selected sso


Account specific sso authentication token


Application session id


PHP session cookie


Admin message count


User specific temporary token (Enquiry form)


Temporary notification cookie


Skipped profile completion


Feedback form first submit or skip


Online offline cart item sync


Account specific cookie key


Authenticated user token cookie


Account specific identity provider cookie

B. Performance cookies. These cookies collect information about how visitors use a website, for instance which pages visitors go to most often, and if they get error messages from web pages. These cookies don’t collect information that identifies a visitor. All information these cookies collect is aggregated and therefore anonymous. It is only used to improve how a website works. Performance and analytics cookies used in our system are:




Google analytics version





Application smooth running (before & After login)






C. Functionality cookies. These cookies allow the website to remember choices you make (such as your user name, language or the region you are in) and provide enhanced, more personal features. For instance, a website may be able to provide you with local weather reports or traffic news by storing in a cookie the region in which you are currently located. These cookies can also be used to remember changes you have made to text size, fonts and other parts of web pages that you can customise. They may also be used to provide services you have asked for such as watching a video or commenting on a blog. The information these cookies collect may be anonymised and they cannot track your browsing activity on other WebSite.

D. Targeting cookies or advertising cookies. These cookies can be used to deliver adverts more relevant to you and your interests. They can also be used to limit the number of times you see an advertisement as well as help measure the effectiveness of the advertising campaigns. They are usually placed by advertising networks with the website operator’s permission. They remember that you have visited a website and this information is shared with other organisations such as advertisers. Quite often targeting or advertising cookies will be linked to site functionality provided by the other organisation.

We use the services of Google Analytics and of Hotjar on the Site. Whilst these can be used for targeting and advertising (which is why this policy mentions this type of cookies), we only use Google Analytics and Hotjar cookies to track how visitors interact with the Site.

In particular the cookies track:

  1. where a visitor came from;

  2. Authentication information

  3. what they did on the site

  4. whether they filled in a contact form.

  5. What are their notification preferences

Armed with this information we can better understand the user experience, and we can use these insights to enhance the Site.